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January 27, 2002
A Direct Cabinet Distributor 18 Peekskill Ave. Patchogue, NY 11772 Attn: Ted
Dear Ted,
I would like to take this opportunity to commend one of your employees, ROBIN, who recently provided services to my home.
Robin was very courteous on the phone in every conversation and completely followed up on the commitment made. She made me feel as if I was the only customer! From start to finish, Robin demonstrated excellent customer service.
I am a Service Manager with a large firm. No one understands and appreciates more than I do the value of making the customer feel important, providing for their needs and leaving them with a positive impression.
Robin is an asset to your company and deserves to be recognized. I will refer your services to others because of her professionalism.
Sincerely, Glenn Smith
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